Reservation form
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RESERVATIONS, PAYMENTS AND PROMOTIONS
A deposit is required to secure the reservation. The remaining balance must be paid on the day of the tour using the payment method selected at the time of booking.
All promotions, discounts, or special offers are subject to availability and specific conditions.
Cash payment discounts apply only when the remaining balance is paid in cash on the day of the tour.
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CANCELLATIONS, CHANGES AND WEATHER CONDITIONS
If Grimar Adventures cancels the tour before it starts due to major weather conditions, safety concerns, mechanical issues, or unforeseen operational circumstances, the tour may be rescheduled at the client’s choice or, alternatively, the deposit will be refunded in full.
If the total amount has already been paid, 100% of the amount paid will be refunded.
If the client cancels the tour, the deposit is non-refundable.
Requests to change the date or package made less than 24 hours before the start of the tour will be subject to a 10% operational management fee, only when a modification is requested and confirmed.
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ACCESS TO HIDDEN BEACH (ISLAS MARIETAS)
Access to Hidden Beach is subject to weather, sea, natural, and operational conditions, as well as regulations established by National Park authorities and safety criteria determined by the captain and guide.
Access may be restricted, without this being considered a failure to provide the service, in cases such as:
• Officially declared hurricanes or tropical storms.
(Moderate to heavy rain without significant wind is not considered grounds for cancellation, as it does not compromise sea safety.)
• Abnormally high tides that prevent safe access.
• Significant presence of jellyfish or other natural factors that pose a risk.
• Official restrictions or instructions from environmental or maritime authorities.
If the tour has already started, but access to Hidden Beach is not possible due to any of the reasons above:
• (A proportional refund will be issued) corresponding to the price difference between the Hidden Beach package and the Snorkel & Nopalera Beach package.
• Only the service effectively provided will be charged, regardless of whether the passenger chooses to participate or not in the remaining activities, provided these activities can be carried out safely.
A passenger’s decision not to participate in available activities for personal reasons does not entitle them to an additional refund.
⸻
TOUR CONDITIONS
This is a shared (group) tour, subject to vessel capacity limits, safety regulations, and National Park guidelines.
The duration of the tour and the order of activities may be adjusted on the day of the tour due to sea, weather, or safety conditions, without this constituting grounds for cancellation or refund.
Failure to comply with safety instructions, operational requirements, or National Park regulations may result in denial of access to Hidden Beach, without the right to a refund.
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NATIONAL PARK REGULATIONS AND AGE REQUIREMENTS
Access to Hidden Beach is strictly regulated by the Islas Marietas National Park authorities.
The minimum age to enter is 10 years old and the maximum age is 64 years old.
By booking, the client confirms that all participants meet these requirements.
If access is denied by authorities due to age, health conditions, or non-compliance with regulations, no refund will be issued.
⸻
HEALTH AND SAFETY
By accepting these terms, the client confirms that all participants have the physical conditions necessary to safely participate in the tour.
Grimar Adventures is not responsible for complications arising from pre-existing medical conditions.
All participants must follow staff and guide instructions at all times.
⸻
ACCEPTANCE OF TERMS
By completing a reservation, the client acknowledges and accepts the terms and conditions stated above.
RESERVATIONS, PAYMENTS AND PROMOTIONS
A deposit is required to secure the reservation. The remaining balance must be paid on the day of the tour using the payment method selected at the time of booking.
All promotions, discounts, or special offers are subject to availability and specific conditions.
Cash payment discounts apply only when the remaining balance is paid in cash on the day of the tour.
⸻
CANCELLATIONS, CHANGES AND WEATHER CONDITIONS
If Grimar Adventures cancels the tour before it starts due to major weather conditions, safety concerns, mechanical issues, or unforeseen operational circumstances, the tour may be rescheduled at the client’s choice or, alternatively, the deposit will be refunded in full.
If the total amount has already been paid, 100% of the amount paid will be refunded.
If the client cancels the tour, the deposit is non-refundable.
Requests to change the date or package made less than 24 hours before the start of the tour will be subject to a 10% operational management fee, only when a modification is requested and confirmed.
⸻
ACCESS TO HIDDEN BEACH (ISLAS MARIETAS)
Access to Hidden Beach is subject to weather, sea, natural, and operational conditions, as well as regulations established by National Park authorities and safety criteria determined by the captain and guide.
Access may be restricted, without this being considered a failure to provide the service, in cases such as:
• Officially declared hurricanes or tropical storms.
(Moderate to heavy rain without significant wind is not considered grounds for cancellation, as it does not compromise sea safety.)
• Abnormally high tides that prevent safe access.
• Significant presence of jellyfish or other natural factors that pose a risk.
• Official restrictions or instructions from environmental or maritime authorities.
If the tour has already started, but access to Hidden Beach is not possible due to any of the reasons above:
• (A proportional refund will be issued) corresponding to the price difference between the Hidden Beach package and the Snorkel & Nopalera Beach package.
• Only the service effectively provided will be charged, regardless of whether the passenger chooses to participate or not in the remaining activities, provided these activities can be carried out safely.
A passenger’s decision not to participate in available activities for personal reasons does not entitle them to an additional refund.
⸻
TOUR CONDITIONS
This is a shared (group) tour, subject to vessel capacity limits, safety regulations, and National Park guidelines.
The duration of the tour and the order of activities may be adjusted on the day of the tour due to sea, weather, or safety conditions, without this constituting grounds for cancellation or refund.
Failure to comply with safety instructions, operational requirements, or National Park regulations may result in denial of access to Hidden Beach, without the right to a refund.
⸻
NATIONAL PARK REGULATIONS AND AGE REQUIREMENTS
Access to Hidden Beach is strictly regulated by the Islas Marietas National Park authorities.
The minimum age to enter is 10 years old and the maximum age is 64 years old.
By booking, the client confirms that all participants meet these requirements.
If access is denied by authorities due to age, health conditions, or non-compliance with regulations, no refund will be issued.
⸻
HEALTH AND SAFETY
By accepting these terms, the client confirms that all participants have the physical conditions necessary to safely participate in the tour.
Grimar Adventures is not responsible for complications arising from pre-existing medical conditions.
All participants must follow staff and guide instructions at all times.
⸻
ACCEPTANCE OF TERMS
By completing a reservation, the client acknowledges and accepts the terms and conditions stated above.
Forma de pago
Dear ,
We inform you that you can now proceed with the payment to secure your spot in this exciting experience.
You can make a transfer using our banking information:
When making the payment, please send the payment receipt to this email address along with your booking identifier ()
Whataspp: +52 1 322 104 7948
Email: Infogrimar@playamarietas.mx
Requested advance:
Or pay by credit card following the link below: Proceed to payment
* This link is only valid for the next 24 hours *
Once your payment has been processed, your reservation request will be sent for review by our team.
If you have any questions or need assistance during this process, please do not hesitate to contact us.
GRIMAR Adventures
We inform you that you can now proceed with the payment to secure your spot in this exciting experience.
You can make a transfer using our banking information:
When making the payment, please send the payment receipt to this email address along with your booking identifier ()
Whataspp: +52 1 322 104 7948
Email: Infogrimar@playamarietas.mx
Requested advance:
Or pay by credit card following the link below: Proceed to payment
* This link is only valid for the next 24 hours *
Once your payment has been processed, your reservation request will be sent for review by our team.
- If accepted, you will receive an official confirmation from the website and by email.
- If rejected, you will be offered a new available time and/or date to try to confirm the reservation. If not possible, we will proceed with an immediate refund.
If you have any questions or need assistance during this process, please do not hesitate to contact us.
GRIMAR Adventures